所在案例库：中国管理案例共享中心
案例链接：http://www.cmcc-dlut.cn/Cases/Detail/2793
案例名称：国航客舱服务部90后员工管理的困惑
译 名：Management puzzles of post 90s flight attendants in the cabin service department of Air China
案例作者：武欣，马琳，李楠，苏文平
作者单位：北京航空航天大学
中文摘要：本案例描述了近年来随着国航客舱服务部90后员工逐渐增多并成为员工队伍的主体之后，年长的管理者与年轻的员工之间的“代沟”更为明显，在管理工作中经常会由于代际差异而产生冲突的境况。案例围绕着发生在客舱服务部的90后乘务员身上的一些典型事例，展现出90后乘务员的特点以及管理者的困惑。本案例适用于探讨新生代员工的特点及其管理问题
英文摘要：This case describes some phenomenon and management puzzles about post 90s flight attendants in the cabin service department of Air China. Post 90s employees have become the majority of the workforce in the cabin service department. The generation gap between senior managers and younger employees has become more and more obvious and that has brought about many conflicts. In this case, the supervising manager has encountered some puzzles in the management of post 90s employees. This case is suitable to discuss the characteristics of new generation employees and how to manage them.
中文关键词：新生代员工；90后；代际差异；沟通；激励；2017百优案例
英文关键词：new generation employees；post 90s；generation gap；communication；motivation
案例入库时间：2017-08
